Customer Support

Your award-winning Verimatrix customer support team is here to help

Trouble logging in or gaining access to the portal? Have a question for our team? Use the resources below or reach out to our support team. You can talk with us 24/7/365.

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Resources for you.

Customer support and knowledge base portal

  • Support Tickets
  • Knowledge Base
  • Feedback and Feature Requests

Derivative requests and partner resources portal

  • Reseller Pricing
  • Partner/Reseller Documents
  • STB Derivative Requests
  • Contact Sales

Do you need portal login help?

If you need help logging in, please read these login instructions for detailed information.

Do you need portal access?

If you do not have a Customer Care account, please complete the Portal Request form.

Products Life Cycles

In the event of a system emergency, please call the Verimatrix 24-Hour Customer Care Hotline:

Toll-Free, USA & Canada: +1-800-574-3856
Toll-Free, Australia only: +1-800-753-045
All other International: +1-858-764-5300