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Verimatrix Product Life Cycle

(Updated as of January 12th, 2022)

Notice To Our Customers and Partners:

Verimatrix IPTV (ViewRight IPTV) Client versions 3.7.x.x and below, Verimatrix OTT (ViewRight Web) Client versions 3.8.x.x, and VCAS for IPTV and Internet TV Servers versions 3.8.x.x and below use integrated PKI 1024-bit X.509 certificates to establish secure communication with the VCAS head-end. These certificates will expire in October 2024. All integrated devices with impacted clients will lose access to VCAS decryption services causing black screen after the expiration date. This problem impacts only End-of-Life (EOL) versions of the products. The latest clients and servers use 2048-bit certificate with maximum supported expiration date and are not impacted by this problem.

We strongly recommend that the impacted devices be upgraded to latest client(s) before the certificate expiration date and the head-end VCAS server be upgraded to version 4.0.0.0 or higher. Integration support to perform these upgrades is available from Verimatrix. All upgrades are recommended to be completed before the end of 2023. Please contact your Verimatrix Sales representative for details and to schedule an upgrade.

If you have any questions, please read our Q&A document.

The following key life cycle dates have been defined for VCAS and ViewRight Products per the Verimatrix Product Life Cycle Policy

Product Release Version
General Availability Release
Last Install
End of Life
VCAS and ViewRight 4.3.x.x
Mar 19, 2019
Dec 19, 2023
Mar 19, 2025
VCAS and ViewRight 4.2.x.x
June 12, 2018
Mar 12, 2019
June 12, 2023
VCAS and ViewRight 4.1.x.x
June 05, 2017
Dec 12, 2018
June 5, 2020
VCAS and ViewRight 4.0.x.x
Nov 13, 2016
Dec 5, 2017
Nov 13, 2019
VCAS and ViewRight 3.8.x.x
April 04, 2016
May 13, 2017
April 04, 2019
VCAS and ViewRight 3.7.x.x
May 27, 2015
Oct 04, 2016
May 27, 2018
VCAS and ViewRight 3.6.x.x
Sep 5, 2014
Nov 27, 2015
Sep 5, 2017
VCAS and ViewRight 3.5.x.x
Dec 5, 2013
Mar 31, 2015
Dec 5, 2016
VCAS and ViewRight 3.4.x.x
July 31, 2013
Mar 31, 2015
July 31, 2016
VCAS and ViewRight 3.3.x.x
Feb 22, 2013
Mar 31, 2015
Feb 22, 2016
VCAS and ViewRight 3.2.x.x
June 13, 2012
Mar 31, 2015
June 30, 2015
VCAS and ViewRight 3.1.x.x
Dec 15, 2011
Mar 31, 2015
June 30, 2015
VCAS and ViewRight 3.0.x.x
Feb 23, 2011
N/A
Mar 31, 2014
VCAS and ViewRight 2.4.x.x
June 1, 2010
N/A
Dec 31, 2013
VCAS and ViewRight 2.3.x and prior
N/A
Mar 31, 2013

If you are currently operating an EOL version of VCAS, we highly encourage you to contact us to discuss your upgrade options.

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Verimatrix Product Life Cycle Policy

Verimatrix offers support services for each VCAS server and ViewRight client product release of IPTV, Broadcast Hybrid, Internet TV, MultiRights, and DVB, VideoMark, StreamMark throughout their life cycles. The scope of these services is defined in the applicable agreement signed by Verimatrix and the customer or, in absence of an executed agreement, Verimatrix’s General Terms and Conditions. Verimatrix hardware is limited to the encryption engine, smart cards, the key injector, or other Verimatrix proprietary hardware. Third party servers and hardware components may be subject to additional service and policy conditions.

Verimatrix’s product’s versions use a four-sequence identifier: A.B.C.D. (for example, VCAS v4.0.0.0, ViewRight Web v4.1.1.1, ViewRight STB for IPTV v4.1.2.0, etc.), where:

  1. Represents a major release or product generation implying fundamental change of an underlying architecture, technology and design; the backward compatibility of external Verimatrix server and client interfaces is not respected; and upgrade to the new product generation has commercial implication;
  2. Represents a significant minor release that occurs on average every 6 to 12 months and may add new functionality, bug fixes, security updates, and/ or remove some obsolete components; the backward compatibility of external Verimatrix server and client interface may not be preserved; some old rarely used interfaces can be deprecated. Solutions and Platforms within a product generation are interoperable if they share the same B digit;
  3. Represents a maintenance release or service pack that may add minor functionality, bug fixes, and security updates; backward compatibility of external Verimatrix server and client interfaces is generally preserved across all A.B releases. A service pack often incorporates multiple patches from prior releases;
  4. Represents patches that may include bug fixes and security updates; backward compatibility of external Verimatrix server and client interfaces is generally preserved across all A.B.C releases;

Product Phases

The Verimatrix Product Life Cycle includes 4 phases and is designed to reduce customer impact when planning and budgeting upgrades. The life cycle is structured to reduce the level of change required to maintain up-to-date products and to make the overall upgrade process predictable.

The 4 phase of life cycle are Beta, Pre-Production, Production, and Maintenance. Each phase applies to every major release of Verimatrix server and client product lines in all solutions.

In order to assure continued integrity of video services and continued conformance with security provisions in content licensing agreements, Verimatrix encourages all customers to begin regularly scheduled upgrade plans in advance and fully upgrade their systems before the end of the Maintenance Phase is reached. All affected systems should be upgraded to the highest production version available at the time of the upgrade. Verimatrix has no obligation to patch a version of Verimatrix product if a more recent version of the product exists that includes that functionality. Verimatrix may, at its discretion, add the fix/ functionality as a service pack or patch to the most recent version of the product and supply this to the customer.

Beta Phase – The phase when the Beta version is available for selected partners and customers for testing and integration.

Pre-Production Phase – The phase when the new release becomes available for production deployment to selected customers as controlled release (CR).

Production Phase – The phase commencing the Production date when the new release becomes generally available (GA) fro production deployments and can be delivered to all customers. The Production Phase ends on the “Last Install Date”, which is at least 12 months following the Production date, and is the last date the software is available for installation in a production environment. No new installations or integrations are accepted after this date; however, the mass production and deployments for already integrated ViewRight client devices (SetTop Boxes, Smart TVs, CE devices, etc.) can continue as authorized per an integration agreement executed with Verimatrix.

Maintenance Phase – the phase lasts 24 months and covers the period of time when patches and services packs are generally available, subject to the customer being current under a Maintenance and Support Plan. Customers are strongly advised to upgrade before the end of the Maintenance Phase to one of the latest versions of server and client component. At the end of the Maintenance Phase, the product reaches the End of Life (EOL) date, which is the date when minor releases and related service packs and patches are no longer available. The following chart illustrates available services once a product has reached the EOL date:

Conditionally Available After EOL

  • If the customer has a valid Maintenance & Support Plan, Verimatrix will continue to provide remote support for troubleshooting and restoring the system as long as no software fixes are required
  • The customer can continue to purchase and install Verimatrix client licenses;
  • Both Verimatrix server and client software must be upgraded to supported versions;
  • The support services included with the hardware purchased from Verimatrix can be renewed on an annual basis until end of warranty period assuming the Verimatrix software is updated to supported version;

Conditionally Available After EOL

  • Verimatrix has no obligation to provide additional code changes for bug fixes or for any security breaches for EOL version;
  • Verimatrix will not provide any support for third party products (version of RHEL, Oracle, etc.) included in and/or bundled with Verimatrix products and any issue related to these components for EOL versions of VCAS, ViewRight, VideoMark, and StreamMark. Third party products may continue to be supported by the manufacturer. Contact third party manufacturers directly for their EOL schedule and details of ongoing support options;
  • Delivery and deployment of patches and/or service packs on the system do not change original EOL date of the major release and do not modify the support requirements and restrictions associated with an EOL versions;
  • The support services for Verimatrix hardware ends on the earlier of: (i) end of the warranty period for the hardware; or (ii) EOL date for the Verimatrix software installed on the Verimatrix hardware.
LEGAL NOTICE
© 2022 Verimatrix Inc. ALL RIGHTS RESERVED
Verimatrix reserves the rights to make changes to its Product Life Cycle Policy and this document without any obligation to notify the recipient of this document. Nothing in this document shall create a warranty, either express or implied, and nothing herein shall alter the terms and conditions set forth in the applicable license agreement(s) set forth by Verimatrix Inc. for the use and/or support of Verimatrix products. Verimatrix, VCAS, and Viewright, VideoMark, StreamMark, Verspective, and the Verimatrix logo are trademarks and service marks of Verimatrix Inc. All other trademarks are the properties of their respective owners.

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